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Independent consumer expertise

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Independent consumer expertise

We carry out consumer expertise in accordance with legislation, national and international standards. We use modern equipment and advanced technologies. The results obtained most fully reflect the quality of the product presented for expert research.

What is consumer expertise?

Consumer expertise is a comprehensive analysis of goods or services. Experts investigate:

  • product quality indicators;
  • safety of use in normal conditions and force majeure situations;
  • compliance with applicable laws, norms and rules, technical and sanitary and hygienic requirements.

Discrepancies with official regulations or documentation developed by the manufacturer are recorded in writing, with an explanation of the reasons for the discrepancy. The expert opinion contains references to the normative legal acts, the violation of which was revealed by the experts.

Why do you need expertise?

If the quality of the product does not correspond to the declared one, the consumer suffers obvious damage. Situations that pose a danger to human life and health require special attention. The consumer has the right to receive a quality item or service for his money, and he is protected by law.

If defects are found in the purchased product, but the buyer cannot independently replace it with high-quality and safe, or receive the money paid back, an independent consumer expertise helps to defend his rights.

What should the consumer do if the product does not satisfy? The first step is to try to solve the problem on the spot. Conscientious sellers and suppliers are willing to accommodate. A low-quality or dangerous product is replaced, repaired free of charge, money is returned, and a discount is made. If the consumer is not satisfied with the proposed options, or they completely refuse to cooperate with him, it's time to turn to experts and prove his case.

How do we conduct consumer due diligence?

Each industry has its own rules and characteristics. Therefore, our employees, who are the best trained in a particular field of activity, act as experts. The specialists have extensive experience and have passed certification in the manner prescribed by the state. We have all the necessary equipment.

We use the following documents in our work: the Law of Ukraine "On Protection of Consumer Rights", and the state-registered standard "Consumer Expertise of Products". Within the framework of the latter, the procedure for conducting and formalizing the results of the examination is indicated. The requirements for the specialists conducting it are listed. The procedure for filing an application, documents and products purchased by a consumer for sending for research is described.

The standard is included in the program of adaptation of Ukrainian regulations to EU legislation. Consumers can count on European level protection.

What does the consumer get as a result?

The result of an independent consumer examination is an expert conclusion with detailed justification. This is a legally relevant document that can be used in court. Having it in hand, the consumer makes legal claims to the supplier or manufacturer. As a result of the proceedings, damages are reimbursed, including moral damage. The costs of the trial are borne by the culprit.

Who is the customer?

An expert can be ordered by an individual or a legal entity. Any capable citizen or organization affected by the actions of unscrupulous suppliers. We work with individual clients and company representatives. Our lawyers will always find the correct wording, properly draw up the accompanying documents.

The customer can be present during the research. For us, the presence of the client is even desirable, since the experts immediately receive full information at first hand. All complaints are taken into account, specialists are immediately investigated, on the merits.

Subject of study

These are any things or actions that fall under the definition, respectively, of goods or services. Food, industrial products, semi-finished products and raw materials, service and maintenance.

Almost everything that clients face is regulated by regulations. Their obvious violation is easy to identify even to a person ignorant of this industry. Domestic and foreign goods are presented for examination. Imports must also comply with national regulations.

Our advantages

  • Variety of technologies - we carry out physical, chemical, biological, medical and environmental research.
  • A team of experienced professionals with many years of experience in research work.
  • The latest equipment that allows you to quickly and accurately carry out complex analysis on your own, without the involvement of third-party firms.
  • Compliance with DSTU, GOST, technical conditions.
  • Competent and legally significant paperwork.
  • Independence from the state, manufacturers and suppliers.
  • Interest in the client's success.

It is interesting for us that the customer of the consumer expertise is satisfied with the result and wins the lawsuit. Research is carried out in favor of the party who has suffered due to a poor-quality product. Anything that confirms the client's correctness and influences the outcome of the proceedings will be found and taken into account.

Contact us and get the desired result!

We provide advice on technological, legal, commercial and organizational issues. Clients quickly become convinced of our competence and understand well what they are paying for. Experts will help to calculate whether there will be an economic effect when making claims, whether it is worth counting on compensation for moral damage, and for what amount.

Call us, write by e-mail, or immediately fill out an application!

Commodity expertise

Service (for 1 sample) Deadlines Price without VAT*
Commodity expertise (for 1 question) up to 14 days 102 USD
Consumer law advice 1 hour 51 USD
Examination of clothes and shoes
Examination of clothes, textiles and fabrics (for 1 question) up to 14 days 102 USD
Fiber composition identification (FTIR + DCS + microscopy + qualitative reactions) up to 14 days 353 USD
Quantitative analysis of the fibrous composition (DSTU 4057, per 1 component) up to 7 days 130 USD
Fabric density (ISO 7211-6:2007, GOST 3811, EN 29073-1, EN 14970) up to 3 days 47 USD
Examination of leather, fur and things from them (for 1 question) up to 14 days 102 USD
Shoe expertise (for 1 question) up to 14 days 102 USD
Food Examination
Milk
Purity of milk fat (DSTU ISO 17678) up to 24 days 370 USD
Content of pesticides (HPLC or GC) up to 24 days 370 USD
Honey, sugar, molasses, wine
Sucrose in liquid, degrees Brix up to 7 days 86 USD
Moisture content of honey up to 7 days 47 USD
Compound feed, cake, meal
Mass fraction of moisture and volatile substances (GOST 13979.1, accelerated) up to 5 days 56 USD
Mass fraction of fat (GOST 13496.15) up to 14 days 77 USD
Mass fraction of ash up to 14 days 63 USD
Mass fraction of crude protein (by nitrogen) up to 14 days 72 USD
Mass fraction of crude fiber up to 14 days 58 USD
Presence of genetically modified organisms (GMO) in products up to 14 days 156 USD
Vegetable oil, fat
Content of phosphorus, sulfur, magnesium, calcium, zinc, barium (XRF) up to 4 days 44 USD
Fatty acid composition (GOST 30418, ISO 5508, GC-MS) up to 24 days 302 USD
Acid number (DSTU 4350, EN ISO 660) up to 7 days 130 USD
Peroxide number (GOST 26593, DSTU EN ISO 3960) up to 7 days 130 USD
Mechanical impurities (DSTU 5063, EN ISO 663) up to 5 days 107 USD
Saponification number (DSTU ISO 3657, DSTU 4604) up to 7 days 130 USD
Content of moisture and volatile substances (DSTU ISO 662) up to 5 days 77 USD
Seeds (​DSTU 7011)
Humidity (GOST 10856) up to 5 days 56 USD
Mass fraction of oil (GOST 10857) up to 14 days 77 USD
Mass fraction of crude protein (GOST 13496.4) up to 14 days 72 USD
Mass fraction of oleic acid (GOST 28238) up to 14 days 77 USD
Oil acid number (GOST 10858) up to 7 days 51 USD
Oil admixture, Garbage admixture, Infestation with grain pests up to 14 days 102 USD
Weight of 1000 seeds up to 3 days 60 USD
Toxic elements (lead, cadmium, arsenic, mercury, copper, zinc) up to 14 days 177 USD
Content of heavy metals (lead, cadmium, MUK 4.1.986-00) up to 14 days 67 USD
GMO (DSTU ISO 21569) up to 14 days 114 USD
Mycotoxins (aflatoxin B1, zearalenone, T-2 toxin) up to 24 days 370 USD
Aflatoxins (MR 4082-86) up to 14 days 70 USD
Radionuclides (MVI.MN 1181-2013) up to 14 days 74 USD
Pesticides (DSTU EN 12393) up to 14 days 209 USD
Alkaloids of beetles and hornets (garbage admixture, GOST 30483) up to 14 days 49 USD
Flour
Humidity (DSTU ISO 712) up to 14 days 77 USD
Ash content (550 °С, DSTU ISO 2171) up to 7 days 67 USD
Ethyl alcohol, alcoholic beverages, water-alcohol solutions
Alcohol content (aerometric method DSTU 4181) up to 3 days 65 USD
Purity test (DSTU 4181) up to 3 days 30 USD
Oxidability test (DSTU 4181) up to 7 days 130 USD
Mass concentration of aldehydes and clove oil (DSTU 4222) up to 24 days 302 USD
Volumetric concentration of methyl alcohol (DSTU 4181) up to 14 days 205 USD
Salt (DSTU 3583, DSTU 4246)
Appearance, color, taste, smell (DSTU 4886.2) up to 3 days 30 USD
Mass fraction of sodium chloride (DSTU 4886.5) up to 7 days 130 USD
Calcium ion mass fraction (DSTU 4886.6) up to 7 days 130 USD
Mass fraction of magnesium ion (DSTU 4886.6) up to 7 days 130 USD
Mass fraction of sulfate ion (DSTU 4886.7) up to 7 days 130 USD
Mass fraction of potassium ion (DSTU 4886.8) up to 7 days 130 USD
Mass fraction of iron (III) oxide (DSTU 4886.13) up to 7 days 130 USD
Mass fraction of water-insoluble residue (DSTU 4886.4) up to 5 days 107 USD
Mass fraction of moisture (DSTU 4886.3) up to 5 days 56 USD
Mass fraction of iodine (DSTU 4886.9) up to 14 days 267 USD
Mass fraction of ferrous potassium (DSTU 4886.12) up to 7 days 130 USD
pH of the solution up to 3 days 74 USD
Particle size (2 sieves, DSTU 4886.20) up to 7 days 63 USD
Toxic elements - mercury (GOST 26927) up to 14 days 267 USD
Toxic elements - arsenic (GOST 26930) up to 14 days 267 USD
Toxic elements - copper (GOST 26931 or GOST 30178) up to 14 days 177 USD
Toxic elements - lead (GOST 26932 or GOST 30178) up to 14 days 177 USD
Toxic elements - cadmium (GOST 26933 or GOST 30178) up to 14 days 177 USD
Toxic elements - zinc (GOST 26934 or GOST 30178) up to 14 days 177 USD
Water analysis
pH (reaction of the environment) up to 3 days 74 USD
Electrical conductivity up to 3 days 65 USD
Oxygen content in water up to 3 days 65 USD
Oxidation-reduction potential (ORP, redox, Eh) up to 3 days 70 USD
Water temperature up to 3 days 40 USD
Total mineralization (dry residue) up to 3 days 72 USD
Content of elements: iron (total), chromium (total), zinc, copper, nickel, cadmium, aluminum, lead, silver up to 14 days 177 USD
Air analysis
Oxygen content in the air (0-30%) up to 2 days 40 USD
Carbon monoxide content in the air (carbon monoxide, CO, 0-1000 ppm) up to 2 days 40 USD
Hydrogen sulfide content in the air (H2S, 0-100 ppm) up to 2 days 40 USD
Combustible gases content in the air (LEL, 0-100 %) up to 2 days 40 USD
Analysis of the working area air with indicator tubes (for 1 room) up to 2 days from 40 USD
Express air analysis for gasoline (for 1 room) up to 2 days 44 USD
Express air analysis for xylene (for 1 room) up to 2 days 44 USD
Express air analysis for carbon monoxide (for 1 room) up to 2 days 44 USD
Express air analysis for nitrogen oxides (for 1 room) up to 2 days 44 USD
Express air analysis for toluene (for 1 room) up to 2 days 44 USD
Express air analysis for chlorine (for 1 room) up to 2 days 44 USD
Air temperature up to 2 days 40 USD
Air humidity up to 2 days 40 USD
Air movement up to 2 days 40 USD
Radiation background of the room up to 1 day 35 USD
Level of lighting in the room up to 2 days 35 USD
Fertilizer analysis
Mass fraction of total nitrogen (Devard method) up to 14 days 91 USD
Mass fraction of ammonium nitrogen up to 14 days 81 USD
Mass fraction of nitrate nitrogen up to 14 days 81 USD
Mass fraction of amide nitrogen up to 14 days 81 USD
Mass fraction of biuret up to 14 days 81 USD
Mass fraction of nitrogen (ammonium, amide, nitrate, total) up to 14 days 147 USD
Fertilizers: humic acids
Moisture and dry residue (GOST 26713) up to 7 days 98 USD
Ash (GOST 26714) up to 7 days 67 USD
Content of humic acids (DSTU 7083) up to 14 days 344 USD
Content of free humic acids (DSTU 7083) up to 14 days 326 USD
Content of fulvic acids (DSTU 7083) up to 28 days 670 USD
Examination of building materials
Sand
Content of SiO2, SO3, Fe2O3, Al2O3, Cr2O3, TiO2, CaO (XRF) up to 4 days 88 USD
Content of SiO2, SO3, Fe2O3, Al2O3, Cr2O3, TiO2, CaO (ICPE) up to 14 days 177 USD
Free quartz content (DSTU B V.2.7-32 95) up to 14 days 267 USD
Content of sulfur compounds (GOST 19609.5) up to 7 days 130 USD
Total alkali content (GOST 19609.6, ICPE) up to 14 days 177 USD
The content of dust and clay particles (DSTU B V.2.7-232) up to 7 days 177 USD
Presence of organic impurities (DSTU B V.2.7-232) up to 7 days 130 USD
The content of harmful impurities up to 3 days 30 USD
Content of silicon oxide (SiO2) (DSTU B B.2.7-131) up to 7 days 130 USD
Iron oxide content (Fe2O3) (DSTU B B.2.7-131) up to 14 days 267 USD
Aluminum oxide content (Al2O3) (DSTU B B.2.7-131) up to 14 days 267 USD
Content of chromium oxide (Cr2O3) (DSTU B B.2.7-131) up to 14 days 267 USD
Metallic iron content (DSTU B V.2.7-131) up to 14 days 267 USD
Content of titanium oxide (TiО2) (DSTU B V.2.7-131) up to 14 days 267 USD
The content of calcium oxide (CaO) (DSTU B B.2.7-131) up to 14 days 267 USD
Humidity (DSTU B V.2.7-131) up to 14 days 77 USD
Granulometric composition (1 sieve, DSTU B V.2.7-131) up to 7 days 47 USD
Loss of mass during roasting (DSTU B V.2.7-131) up to 14 days 81 USD
The reaction of the water hood up to 3 days 74 USD
Grain composition and grain size module (DSTU B V.2.7-232) up to 7 days 123 USD
Bulk density and hollowness (DSTU B V.2.7-232) up to 3 days 35 USD
Fly ash (DSTU B V.2.7-205:2009)
Content of calcium oxide (CaO) up to 14 days 44 USD
Magnesium oxide content (MgO) up to 14 days 44 USD
The content of sulfur and sulfate compounds in terms of SO3 up to 14 days 44 USD
The content of alkali oxides in terms of Na2O up to 14 days 44 USD
The content of calcium oxide, magnesium oxide, sulfur up to 14 days 60 USD
Ash moisture up to 7 days 77 USD
Loss on ignition (p.p.p.) up to 7 days 81 USD
Ash fusibility determination (GOST 32978-2014, ISO 540:2008) up to 14 days 256 USD
Residue on sieve N008 up to 7 days 47 USD
Specific total activity efficiency of natural radionuclides up to 14 days 172 USD
Mineral wool (DSTU B V.2.7-318, GOST 4640-93)
Content of SiO2, Al2O3, СаО, MgO (XRF) up to 4 days 88 USD
Content of organic substances (DSTU B V.2.7-38, GOST 17171) up to 7 days 81 USD
Humidity (DSTU B V.2.7-38, GOST 17171) up to 5 days 77 USD
Polymer expertise
Determination of the type of polymer (plastic), IR spectrometry up to 14 days 163 USD
Determination of polymer variety DSC analysis up to 14 days 95 USD
Determination of the quantitative and qualitative composition of the filler, XRF + gravimetry up to 11 days 126 USD
Polymer Shore hardness (EN ISO 868) up to 5 days 49 USD
Density polymer (GOST 15139, hydrostatics) up to 3 days 47 USD
Testing of polymers by artificial accelerated weathering (DSTU EN ISO 4892-3 , 500 hours) up to 30 days 5223 USD
Rubber expertise
The state of the liquid after exposure at -40 °C up to 14 days 319 USD
Resistance to aggressive environments (GOST 9.030) up to 14 days 337 USD
Corrosion of metals up to 14 days 309 USD
Density rubber (GOST 267, hydrostatics) up to 3 days 47 USD
Rubber Shore hardness (EN ISO 868) up to 5 days 49 USD
Compatibility with water -40 °C up to 14 days 79 USD
Compatibility with water 60 °C up to 14 days 91 USD

The prices are approved by the director of LLC "In Consulting" 02.11.2024. Deadlines are indicated in working days

For a free consultation, you can use On-line consultation, or call us or write to the messengers.For information about the cost of services go to Tariffs or place Application for Services.